diff --git a/CHANGELOG.md b/CHANGELOG.md
index f6ba9c9..1fd70ca 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -11,7 +11,7 @@ to 0.3.0 are beta releases.
 - MSRV is now 1.60.0.
 - The YubiKey PIV PIN and touch caches are now preserved across processes in
   most cases. See [README.md](README.md#agent-support) for exceptions. This has
-  several usability effects:
+  several usability effects (not applicable to YubiKey 4 series):
   - If a YubiKey's PIN is cached by an agent like `yubikey-agent`, and then
     `age-plugin-yubikey` is run (either directly or as a plugin), the agent
     won't request a PIN entry on its next use.
diff --git a/README.md b/README.md
index 4c764da..2d874f2 100644
--- a/README.md
+++ b/README.md
@@ -123,9 +123,10 @@ age client as normal (e.g. `rage -d -i yubikey-identity.txt`).
 ### Agent support
 
 `age-plugin-yubikey` does not provide or interact with an agent for decryption.
-It does however preserve the PIN cache by not soft-resetting the YubiKey after a
-decryption or read-only operation, which enables YubiKey identities configured
-with a PIN policy of `once` to not prompt for the PIN on every decryption.
+It does however attempt to preserve the PIN cache by not soft-resetting the
+YubiKey after a decryption or read-only operation, which enables YubiKey
+identities configured with a PIN policy of `once` to not prompt for the PIN on
+every decryption. **This does not work for YubiKey 4 series.**
 
 The session that corresponds to the `once` policy can be ended in several ways,
 not all of which are necessarily intuitive:
@@ -133,6 +134,8 @@ not all of which are necessarily intuitive:
 - Unplugging the YubiKey (the obvious way).
 - Using a different applet (e.g. FIDO2). This causes the PIV applet to be closed
   which clears its state.
+  - This is why the YubiKey 4 series does not support PIN cache preservation:
+    their serial can only be obtained by switching to the OTP applet.
 - Generating a new age identity via `age-plugin-yubikey --generate` or the CLI
   interface. This is to avoid leaving the YubiKey authenticated with the
   management key.